Intelligent Support Services
Ensure maximum uptime for your business with comprehensive 24x7x365 support. Our OEM-certified engineers handle everything from product questions to incident resolution with rapid first-call response, streamlined escalation, and full accountability every step of the way.
Your business is unique, and so is your environment. That’s why every Intelligent Support client is paired with a dedicated Customer Success Manager who ensures your goals are met and your success is prioritized. Backed by engineering experts who know your environment inside and out, we provide personalized, seamless support to drive your success.
Keep your business running smoothly with proactive supportability reviews for major migrations and deployments. Intelligent Support provides proactive change reviews to ensure major changes are smooth and successful.
We are a single point of contact across your OEMs to drive operational efficiency. Our Hatch platform provides a consolidated client portal for visibility into all of your support contracts, purchased devices, and lifecycle management information.
Our mission with AHEAD Managed Services is to provide high-value operational services, enabling customers to transform IT Operations and to realize operational agility benefits.
AHEAD Intelligent Support services provide an alternative to Microsoft Premier Support, including:
- 24x7x365 technical support for Azure, Microsoft Server OS, SQL Server, Exchange Online, Microsoft 365, Teams, SharePoint Online, Dynamics, Intune, SharePoint Server on-prem, and Exchange Server on-prem.
- Engineers that assist with problem resolution, remote diagnosis and debugging, and software hotfixes, with cost savings over a traditional Premier contract.
- Personalized onboarding focused on your individual business needs, and supportability reviews for planned major product or application migrations or deployments.
AHEAD Intelligent Support services provide an alternative to VMware Production Support, plus:
- 24x7x365 technical and product support for vSphere, vCenter, vSAN, Data Services Manager (DSM), NSX Networking, or Site Recovery Manager.
- Certified experts that help with configuration assistance, troubleshooting and problem diagnosis, assistance with day-to-day administration and implementation of VMware best practices, and problem resolution.
- Flexible contracts offer up to 30% cost savings from historical prices (pre-dating the Broadcom acquisition) and include periodic reviews of your environment and best practices recommendations.
AHEAD Intelligent Support services provide an alternative to NetApp SupportEdge Advisor, plus:
- 24x7x365 support for AFF All-Flash arrays, E-Series Hybrid or All-Flash arrays, FAS Unified Storage, ONTAP Data Management Software, ONTAP Select, StorageGRID, and All SAN arrays.
- Engineers that troubleshoot complex interoperability problems, issues related to new or complex product defects, and software updates and patches, and provide proactive coordination for hardware issues such as drive replacement.
- Quarterly reviews of ActiveIQ® and your environment best practices to drive increased uptime and availability and enhanced performance and security.
AHEAD Intelligent Support services provide an alternative to Pure Storage Advanced, plus:
- 24x7x365 technical product support for Flash Arrays, plus monitoring of Flash Arrays via CloudAssist.
- Proactive coordination of hardware issues (i.e. RMAs, drive replacements, etc.) and escalation and major incident management.
- Quarterly reviews of your environment best practices to drive increased uptime and availability and enhanced performance and security.
AHEAD has been on top of everything that has come up, quick to respond and helping to drive best practices at our company.
Our experience has been outstanding. AHEAD staff has excellent technical depth and project management.
AHEAD always treats us like their most important customer, and it feels like they are extension of our team and not just some company we hired to do a job.
Already an AHEAD managed services client? Contact your CD or CSM to add Intelligent Support to an existing contract.