Whitepaper
How Observability & SRE Support Platform Engineering
AHEAD Workflow Automation
Intelligent Operations
Streamline operations, eliminate redundancies, and bring proactive operations to your organization. AHEAD builds resilient business run-time fabrics from core to cloud to edge by modernizing observability, automation, change management, and security workflows.
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AHEAD INTELLIGENT OPERATIONS CERTIFICATIONS AND AWARDS
ServiceNow Elite Partner, Tanium Strategic Partner and Partner of the Year (‘22, ‘23, ‘24), Dynatrace Platinum Status, Splunk Premier Partner, Datadog Gold Partner
Engineers
ServiceNow projects
Observability optimizations
AHEAD INTELLIGENT OPERATIONS SOLUTIONS
01
Strategy and Advisory Services
- Resiliency is critical to an organization’s ability to adapt and thrive in the face of disruptions, ensuring the continuity of essential services. AHEAD advisory services identify and prevent inefficiencies, automate tasks, eliminate redundancies, and streamline operations to enhance business resiliency.
- Our industry-leading Platform 2.0 ServiceNow assessment measures your current state for ITIL, ITSM, and ESM governance, process and configurations to help you develop a comprehensive roadmap that delivers full ROI for your ServiceNow platform.
- Our Intelligent Operations tool consolidation and maturity assessment helps solve for data overload and visibility issues while optimizing operational efficiency and cost savings.
02
Observability and Monitoring
- AHEAD observability tools help you analyze, monitor, and detect all incidents and issues in the entirety of your environment.
- Streamlined telemetry collection and processing helps you quickly troubleshoot, easily monitor security tools, and optimize system performance and resource usage.
- Enabling teams to assume day 2 operations, following industry best practices
- Persona-based dashboards with signals and actionable alerts notify the right team members at the right time, so you can resolve issues faster than ever.
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03
Enterprise Service Management
- Govern, track, and streamline your enterprise service management platform to stay on top of your IT operations.
- Build better interactive experiences to streamline incident, problem, or change requests.
- From platform implementation to CMDB consolidation to ITOM, CSM, or workflow automation to software and hardware lifecycle asset management, to SecOps, AHEAD modernizes your ServiceNow platform, to help you deliver digital experiences faster.
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04
Provision, Patch and Remediate
- Rapidly provision, patch, and remediate incidents, anywhere. AIOps enables automated triage and self-healing remediation workflows. Plus, automation capabilities help streamline configuration of infrastructure, and cloud management across your enterprise.
- Enhance security operations through your enterprise with secure endpoint management, remediation runbook development, SecOps, and endpoint patching and vulnerability management solutions.
- Enable long-lasting organizational change management and cultural adoption through our expert-led trainings and solution onboardings.
FEATURED ARTICLE
Observability provides a comprehensive view of system behavior and application health by analyzing metrics, logs, and traces, which enables proactive issue resolution and performance. SRE focuses on creating reliable, scalable systems. Explore the distinct roles that observability and SRE play with regard to best practices for innovative and efficient software development.
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Want to learn more about scalable systems and observability with our engineers?
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GET AHEAD OF YOUR COMPETITION
01
ServiceNow Expertise
ServiceNow implementation is expensive, and many organizations face a skills gap and lack of platform governance that prevents them from seeing the full benefits of their platform. AHEAD is a ServiceNow Elite partner that specializes in platform optimizations for reliability and security.
02
Multi-Domain Expertise
AHEAD’s next-gen observability capabilities can help you identify and solve complex problems across any of your technical domains. We don’t just focus on an ESM platform or a security tool – we synthesize your entire environment to ensure streamlined operations across your enterprise.
03
Accelerate Teams
AHEAD Accelerate Teams are your dedicated team comprised of our engineering experts in security, observability, ESM, and more. A flexible bank of hours helps you tackle the most critical projects first and ensure success in biweekly sprints.
04
Hatch
AHEAD’s Hatch™ lifecycle management platform is integrated with ServiceNow, providing a seamless experience from procurement to asset management and operations, to lifecycle management. View asset information in your CMDB and ITAM platform from Day 1 at the point of shipment.
TOP INTELLIGENT OPERATIONS PARTNERS
We work with over 200 of the leading IT innovators.
We work with our partners to streamline the entirety of your operations.
