MGIC set two goals for 2020: Increase their business agility through IT modernization to help them compete with new technology-forward players in their industry, and reduce their unplanned downtime which was directly impacting their reputation with partners and clients.MGIC worked with AHEAD to adopt our Intelligent Operations recommendations, and we implemented ServiceNow ITSM to help MGIC manage their changes and reduce unplanned downtime through tighter change controls. AHEAD also helped MGIC implement a set of modern monitoring toolsets to give their team greater visibility into their infrastructure health. This ultimately resulted in fewer customer-impacting outages and more time spent on modernizing their application and infrastructure portfolio.