Mercer India

AHEAD India Center of Excellence (COE)

With thriving offices in Gurugram and Hyderabad, AHEAD India plays a pivotal role in delivering our promise to help enterprises transform how they run and grow. Deep technical expertise, operational excellence, and a culture of innovation supports AHEAD’s clients across the globe.

EMPOWERING DIGITAL TRANSFORMATION WITH INNOVATION AND SCALE
From accelerating cloud transformation and modernizing IT operations to strengthening cybersecurity and building digital experiences - our India teams are driving outcomes at scale. We combine engineering excellence with strategic insight across every client engagement. Our teams are fully integrated into AHEAD’s global delivery model, bringing agility, scalability, and 24x7 coverage to mission-critical workstreams.
Key Capabilities
  • Managed Services
  • Cloud Infrastructure & Transformation
  • Enterprise Service Management (ServiceNow)
  • Modern Data Platforms & Analytics
  • Cybersecurity & Risk Management
  • Digital Solutions & Automation
  • Network & Connectivity
  • Hybrid & Modern Data Center Engineering
SCALING FROM INDIA: GURUGRAM & HYDERABAD
Together, these two locations enable seamless, around-the-clock delivery of complex enterprise programs.
Gurugram

Our flagship location in One Horizon Center serves as a hub for client delivery, innovation, and enterprise support. It’s home to cross-functional teams driving transformation across cloud, data, and security.

Hyderabad

Our newest and rapidly expanding location focuses on scale delivery. With deep expertise in engineering, ServiceNow, and managed services, the Hyderabad center strengthens our global footprint and 24×7 capabilities.

india center of excellence
HOW AHEAD INDIA COE IS POWERING GLOBAL TRANSFORMATION

AHEAD India COE is central to enabling enterprises to navigate their digital journeys. From cloud transformation to modern data solutions, our teams collaborate closely with clients to deliver solutions that drive real, measurable results. Here’s how we do it:

01
Digital Solutions Group
  • Revolutionizing customer experiences by building intuitive, seamless digital platforms.
  • Empowering businesses to scale rapidly by automating workflows, reducing time-to-market, and driving operational efficiency.
  • Accelerating digital transformation with innovative, cloud-native applications that evolve with modern business needs.
  • Simplifying complexity through low-code and no-code platforms, enabling faster deployment and greater impact.
02
Managed Services
  • Optimizing IT operations by managing and automating enterprise-scale ServiceNow environments with unmatched stability.
  • Delivering 24×7 support for mission-critical systems across global time zones.
  • Driving operational excellence through proactive monitoring, SLA adherence, and continuous service improvement.
  • Supporting innovation through a globally distributed model that enables agility and rapid iteration.
03
Enterprise Service Management (ServiceNow)
  • Accelerating digital agility with ServiceNow as a platform for end-to-end enterprise service management.
  • Delivering tailored implementations across ITSM, HRSD, SecOps, and more.
  • Enabling smarter service delivery through automation, self-service, and real-time analytics.
  • Empowering teams to manage requests, incidents, and changes efficiently at scale.
04
Network & Infrastructure as Code
  • Automating infrastructure deployment and management to enable agility, consistency, and speed.
  • Building secure, high-performance networks for hybrid and multi-cloud environments.
  • Connecting distributed teams and systems with seamless reliability.
  • Improving network resilience with advanced monitoring and proactive remediation.
05
Modern Data Center
  • Architecting future-ready data centers to support diverse workloads with high performance.
  • Enhancing efficiency through software-defined and hyperconverged infrastructure.
  • Driving business continuity with resilient, flexible, and scalable strategies.
  • Powering long-term growth through robust infrastructure foundations.
AHEAD INDIA: A CULTURE OF EXCELLENCE
01
Collaborative Workspaces

At AHEAD India, our collaborative workspaces foster creativity, agility, and teamwork. With open, flexible environments in both Gurugram and Hyderabad, we promote spontaneous idea-sharing and cross-functional collaboration. Remote-first tools ensure seamless global connectivity and real-time innovation.

02
People-First Culture

Our people-first culture emphasizes well-being, inclusion, and professional development. From flexible work schedules and mental health resources to career advancement programs, we empower employees to thrive while contributing to global impact.

03
Learning & Development

We invest in our people with cutting-edge technical certifications, leadership development programs, and global project exposure. Our focus on growth equips talent to lead innovation and shape the future of technology.

04
Inclusive Values

We champion diversity and inclusion at every level. By fostering psychological safety and welcoming diverse viewpoints, we enable teams to collaborate more effectively and drive stronger outcomes for our clients.

Ahead India group photo
CLIENT TESTIMONIALS

AHEAD India’s proactive support and professionalism have made them a trusted partner in high-pressure environments, ensuring continuity and confidence in our operations.

Financial Services
Chief Information Security Officer

The team demonstrated exceptional project execution — from planning through implementation – delivering a seamless firewall rollout that exceeded expectations.

Mortgage Lending
IT Infrastructure Lead

AHEAD India enabled a smooth and structured handover of our enterprise wireless upgrade program, reflecting deep technical expertise and accountability.

Healthcare
Director of Enterprise Network Architecture
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